CT Connect FAQ
If you’re new to CT Connect Back Office, this guide will help you learn more about this platform and its features.
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Getting started with CT Connect Back Office
- Dashboard
- Company Settings
- Structure Management
- Employee Directory
- News Management
- Promos Management
- Job Posting
- Job Applicant
- Policy Document
- HR Contact & User
Dashboard
Dashboard can be used to know your employee count and their categories.
You can also do your analysis of the turnover rate as well as your employee count trend as a consideration for your business strategy.
No, the dashboard is automatically made by the system.
No, you can only view your own company’s employee data
Company Settings
The Company Settings is used for editing your company’s information, such as your company name, its description (what type of company and what is its business model), and to input your company logo.
Verify whether the company logo has been uploaded or not by checking the CT Connect mobile apps. If the logo does not appear in the mobile apps, contact support to help you with the issue.
Keep in mind that the company logo must be in the .png format with a transparent background.
Structure Management
Click the “Import Employee” button, then click the “download file format upload” that is in bold red.
You can write any code, e.g. “A01.” Just keep in mind that every label must have a different code and each code corresponds to the label and level of the division that you have input.
Yes, you can manually add it by clicking the “Add Structure” button. Choose the Parent Label and write your new Label + its Mapper Code.
The President Director is level 0, other divisions under the President Director is level 1, and divisions under the level 1 is level 2. Keep in mind that you need to input the label in a structured way.
A
A1
A2
B
B1
B2
A00
A01
A02
B00
B01
B02
2
2
1
2
2
This means that A1 (lv.2) and A2 (lv.2) is under A (lv.1). Meanwhile B1 (lv.2) and B2 (lv.2) is under B (lv.1). It must be continued with this pattern.
Employee Directory
Click the “Log Failed” red button to see what goes wrong in your uploaded file. Fix the mistake then re-upload it.
Keep in mind that the cell format inside the Excel must be the same with the example’s cell.
Yes you can. Click the Edit button (2nd button on the right side of the employee’s name).
As of now, you can’t manually add a new employee. You need to input the data by uploading the Excel file.
Will the data be doubled if I re-upload the same file + the new data?No, the data won’t be doubled. It will be updated with the new data you have uploaded.
News Management
You can upload any news regarding your company. E.g. your company’s anniversary celebration, getting an award, having a new event, and so on.
The banner is in 16:9 ratio, so be sure to design the banner in this ratio to maximize the user experience inside CT Connect Mobile Application.
Promos Management
You can upload promos for public consumption and promos that are exclusive for CT Corp employees.
You need to write the url starting with “https://”, don’t use “www.”
Job Posting
You need to input data in every blank box that is available to be clicked.
You need to write the url starting with “https://”, don’t use “www.”
Job Applicant
The applicants’ data will appear after someone apply for the job posting inside the CT Connect Mobile App.
You can sort applicants’ data by clicking the top row button, see their CV, know their origin company to take in as a consideration. Then analyze their potential.
Policy Document
No, every employee can only see their company’s policy documents in the CT Connect Mobile App.
Yes, with the CT Connect Mobile App, employees can view the policy documents anywhere without needing to connect with the company’s intranet.
HR Contact & User
Yes you can. If there are any issues please contact our Support Team.
You can delegate any number of tasks to another HR user. Click Shift/CTRL while choosing the task.